Shipping policy

Thank you for shopping with CHANG AN CHENG. Focused on supplying high-quality consumer electronics and innovative tech gadgets for global users, our brand implements standardized order processing and secure cross-border shipping management. We take strict control of every shipping link to ensure all electronic products are correctly dispatched, fully functional with intact packaging, and delivered within a reasonable shipping cycle.

1. Order Processing Time

All valid consumer electronics orders will be sorted, inspected and securely packaged within 1-3 business days after we receive your official order confirmation, excluding weekends and national public holidays. Standard processing periods may be extended appropriately during peak sales seasons and promotional events with surging order volumes. We will promptly notify all customers via email if notable shipping delays arise.

2. Shipping Rates and Delivery Estimates

All shipping fees for electronic product purchases are automatically computed and clearly displayed on the checkout interface prior to payment, ensuring transparent and open logistics cost settlement for every order.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery timelines are purely estimated values. Actual parcel arrival time may be affected by courier service backlogs, customs clearance progress, extreme weather conditions, global logistics restrictions and holiday arrangements of different destination countries.

3. Shipment Confirmation and Order Tracking

Once your electronic goods order is dispatched from our local warehouse, you will receive an official shipment confirmation email carrying unique parcel tracking information.
Relevant tracking data and real-time logistics status will usually be updated and available for customer online inquiry within 24-48 hours after the logistics carrier completes parcel pickup and system synchronization.

4. Incorrect Address Disclaimer

Customers must double-check and guarantee the accuracy and completeness of their shipping address information during checkout to avoid delivery failure and package return issues.
CHANG AN CHENG shall not bear any liability for misdelivered, lost or returned parcels caused by wrong or incomplete recipient addresses provided by customers. Any packages returned due to address errors will require additional reshipping fees, which shall be undertaken by the buyer.

5. Lost or Damaged Packages

If your parcel is lost during international transit, please submit a consultation request to our customer service team within 7 days after your expected delivery date to launch a logistics investigation.
If your electronic products arrive with broken parts, functional faults or damaged packaging upon delivery, please contact our support team within 48 hours of receipt. You are required to provide clear photos of defective items and original packaging, and our team will verify the issue and deliver a proper solution as soon as possible.

6. Product Usage and Liability Notice

Each consumer electronic device is equipped with detailed professional usage and maintenance guidelines. All electronic products need to be used and maintained in accordance with official instructions. CHANG AN CHENG does not assume responsibility for device damage, performance failure or equipment faults caused by improper operation, faulty maintenance, unauthorized disassembly or artificial misuse.

7. International Shipping and Customs Notice

Cross-border international shipments may be subject to import duties, customs taxes and other clearance fees charged by local customs authorities of destination countries. All these extra charges are borne solely by customers and are not included in the marked product prices or standard shipping costs.

8. Contact Information

If you have any questions or doubts about this Shipping Policy and your order logistics situation, please feel free to contact our official support team through the information below:
Trade Name: CHANG AN CHENG
Phone number: +64 21 811 1814
Email: info@chipquellor.shop
Physical address: 117 Milson Drive, Auckland, AUK 2110, New Zealand